01 · 24/7 AI Front Desk & Missed-Call Recovery
The lead that called at 7:42pm is already booking somewhere else.
A patient who calls, submits a form, starts a web chat, or texts your practice is usually ready to take the next step. If it comes in after hours, during a busy clinic day, or while the desk is checking someone out, that opportunity disappears fast. We build the AI (Artificial Intelligence) layer that answers in moments.
Read a real conversation.
11:47pm on a Sunday.
agentThanks for calling. What can I help you book tonight?
callerI was looking at a facial, but actually I may need something for sun damage.
agentI can walk you through the non-clinical options and help you reserve a consultation. A provider will confirm what is appropriate for your skin.
callerCan I do it before a wedding next weekend?
agentThat timing needs a clinician. I can have the team contact you with the details from this call attached.
0:03
She changed her mind mid-sentence. It kept up.
0:07
It knew the prep instructions without being asked.
0:15
It offered the human before she had to ask for one.
Proof, not a feature list
Ask it something hard.
These are common questions from med spa callers. Pick one and see where the agent answers or brings in a provider.
Treatments typically range from $650 to $1,400 depending on the area and depth. I can book a consultation so the team can give you an exact plan.
What it does
Missed-call text-back - every unanswered call gets an instant, on-brand text within seconds.
24/7 web chat and DM (Direct Message) responder using natural language processing (NLP) so it reads like your best front-desk coordinator, not a bot.
Answers the questions you get 40 times a week: pricing ranges, downtime, candidacy basics, parking, what to expect at a consult, membership details.
Captures name, phone, email, treatment interest, and urgency - and pushes it straight into your CRM (Customer Relationship Management) or booking system.
Escalation paths: three defined handoffs to a human for clinical questions, upset patients, and anything outside the script.
Lead capture feeds your email and SMS (Short Message Service) list automatically.
Why it matters
One aesthetic practice reported $175,100 generated from hot-lead campaigns and 500 past inquiries re-engaged once every inquiry got an instant, consistent response. The money is usually already in your inbox - it just never got a callback.
Pro tip
Pair the front desk agent with automated text and email reminders so the patient it books actually shows up.
Fit for: Med spas, injectables studios, laser clinics, massage practices, acupuncture clinics, wellness centers with a single-person front desk.