04 · Reviews & Reputation Management
Your next patient read your reviews before they read your website.
A strong online reputation doesn't just attract new patients - it lifts your local SEO (Search Engine Optimization) rankings and makes your practice more visible on Google Maps, where most med spa searches begin.
What it does
Review monitoring across Google, Yelp, RealSelf, Facebook, and Healthgrades with AI sentiment analysis and trend detection (the Rater8, BirdEye, and Podium class of tools - we select, configure, and run them for you).
Post-visit review requests triggered at the right moment - after a great facial, a completed laser series, or a first massage - sent by text with a one-tap link.
Suggested, on-brand responses to every review, positive or negative, drafted by AI and approved by your team.
Escalation for negative reviews so you hear about a problem before the internet does.
Google Business Profile optimization: categories, services, photos, posts, and Q&A kept current.
Monthly reputation report with review velocity, rating trend, and competitor comparison.
Why it matters
Reviews and before-and-after galleries are the two things a patient checks before booking a consult. We make both work for you.
Fit for: Practices with strong results and a thin review count, or anyone who has never systematically asked.