For HVAC, heating and air, and multi-trade home service companies
Whoever answers first gets the job.
It’s 104° in Austin and your phone is ringing on three trucks at once. Dark Horse builds the AI (Artificial Intelligence) dispatcher that answers every call in seconds, books it into your calendar, follows up on every estimate, and turns one-time repairs into maintenance plan members.
Built for owner-operators, family shops, and growing HVAC teams across Central Texas and beyond.
Most HVAC companies don’t have a lead problem. They have an answering problem.
The 2am call you promised to answer
Your site says 24/7 emergency service. At 2am the phone goes to voicemail, and the homeowner with no heat calls the next company on Google. An AI dispatcher answers every call, every hour, and wakes your on-call tech only when it’s real.
An answering service that only takes messages
You pay for a live person who can’t see your calendar, can’t quote a diagnostic fee, and can’t book. The customer still waits for a callback. We replace message-taking with booking.
Estimates that die in the inbox
A $12,000 change-out quote goes out Tuesday. Nobody follows up. Friday the homeowner signs with someone who did. Our follow-up engine chases every open estimate in your voice until it closes or says no.
Feast in July, famine in October
One-time repair customers don’t come back until something breaks. Maintenance plan members do, twice a year. We build the membership engine that smooths out your seasons.
Free calculator
What is voicemail costing you this summer?
Your estimate
Missed jobs per month
31
Revenue lost per month
$14,040
Revenue lost, June to September
$56,160
An AI dispatcher recovering 80% of those calls is worth about $44,928 this peak season.
Estimates only. Your real numbers will vary.
Six systems. One connected shop.
01
24/7 AI Dispatcher & Missed-Call Recovery
A voice AI (Artificial Intelligence) that answers every call in seconds - nights, weekends, and heat waves. It triages the problem, quotes your diagnostic fee, and books the job straight into your calendar.
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02
Smart Dispatch, Scheduling & Customer Updates
Scheduling that knows your trades, towns, and techs - plus automatic on-my-way texts, arrival windows, and reminders that cut no-shows and callbacks.
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03
Estimate Follow-Up & Replacement Pipeline
Automated, personal follow-up on every open estimate - with Good/Better/Best reminders, financing options, and rebate deadlines - until the customer says yes or no.
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04
Maintenance Plan & Membership Engine
Seasonal tune-up campaigns, membership offers after every service call, and renewal reminders that turn one-time customers into twice-a-year revenue.
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05
Reviews, Reputation & Local Search
Automatic review requests after every job, AI-drafted responses, and a Google Business Profile that keeps you visible in the map pack and Local Services Ads.
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06
Shop Insights & Connected Workflows
Plain-language answers from your own numbers, and integrations that make your phone, CRM (Customer Relationship Management), field software, and marketing work as one system.
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Listen. Frame. Build. Run.
01
Listen
We sit with your CSR (Customer Service Representative) on a Monday in July, listen to 50 recorded calls, ride along on a service call, and read your last 200 reviews. We come back with what we heard, not what we assumed.
02
Frame
A one-page brief: where calls leak, where estimates stall, where members churn. If it doesn’t fit on one page, we don’t understand your shop yet.
03
Build
Your AI dispatcher is live in week two. Estimate follow-up and maintenance campaigns by week four. We integrate with the field service software you already run.
04
Run
A retained strategist, designer, and AI engineer keep tuning every month, with extra attention before the summer and winter peaks.
What the retainer covers
- AI dispatcher and missed-call text-back, 24/7
- Emergency triage and on-call tech paging
- Estimate follow-up and financing nudges
- Seasonal tune-up and maintenance plan campaigns by email and SMS (Short Message Service)
- Review generation and Google Business Profile upkeep
- Monthly shop review with numbers: booked calls, close rate, average ticket, members
Free download
The Intelligent HVAC Company
A 16-page field guide for owners and office managers on answering every call, closing more estimates, building a maintenance plan base, and growing demand you can actually service.
Get the free field guide →