05 · Reviews, Reputation & Local Search
Homeowners read your reviews before they read your website.
Review count, rating, and recency affect where you show up on Google Maps and in Local Services Ads, and whether anyone calls once you do.
What it does
Review request by text within an hour of job completion, with a one-tap Google link.
Technician-named requests (customers love reviewing the tech who helped them).
AI-drafted, on-brand responses for every review, approved by you.
Negative-experience escalation so you hear about a problem before the internet does.
Google Business Profile upkeep: services, service areas, photos, posts, and Q&A.
Monthly report: review velocity, rating trend, and how you compare to local competitors.
Why it matters
Simpro reports 74% of consumers check at least two review sites before choosing a contractor, and Weave reports 57% will only book with a business rated four stars or higher.
Fit for: Shops doing great work with a thin or stale review count.