02 · Smart Dispatch, Scheduling & Customer Updates
Dispatch shouldn’t live in one person’s head.
Two locations, ten towns, three trades, one phone line. When triage happens in the owner’s head mid-job, the wrong tech drives to the wrong side of town. We build the rules so the calendar routes itself.
What it does
Routing by trade, service area, job type, and tech skill (install crew vs. service tech).
Online self-booking for simple jobs: tune-ups, diagnostics, filter changes, IAQ (Indoor Air Quality) checks.
Automatic confirmations, on-my-way texts with tech photo, and arrival-window updates.
Reschedule and cancel links that refill the slot from a waitlist.
Weather-triggered surge mode: extended answering and overflow booking during heat waves and freezes.
Integrates with the software you already pay for. We connect, we don’t replace.
Why it matters
Every unnecessary where-is-my-tech call is a CSR not answering a new customer. Real-time updates free the phone line for revenue.
Fit for: Multi-trade shops, companies with more than one location, and teams dispatching five or more trucks.