01 · 24/7 AI Dispatcher & Missed-Call Recovery
The homeowner with no AC isn’t leaving a voicemail. They’re calling the next company.
HVAC calls are urgent by nature. When they come in after hours, on a Saturday, or while your CSR is on another line, the job goes to whoever picks up. We build the AI layer that always picks up.
Read a real conversation.
2:13am during the first freeze.
agentThanks for calling Hill Country Heating & Air. Tell me what is happening.
callerThe heat stopped, and I thought I smelled gas near the furnace.
agentPlease leave the home now without using switches or flames, then call 911 or your gas utility from outside. I am paging the on-call technician with the details from this call.
callerCan you also tell him we have two children in the house?
agentYes. I have added that note and your address to the urgent handoff. Please stay outside until emergency personnel say it is safe.
0:03
It recognized a safety issue before trying to book the job.
0:07
It used the approved emergency instructions and paged the on-call tech.
0:15
It carried the caller’s context into the human handoff.
Proof, not a feature list
Ask it something hard.
These are the calls that arrive when the trucks are out and the office is closed. Pick one to see how the dispatcher responds.
I can check the on-call schedule now. First, I will collect your address, system symptoms, and any safety concerns so the technician receives the full picture.
What it does
Answers every call 24/7 in a natural voice, on your existing number.
Triage built for the trade: no cool, no heat, water leak, noise, thermostat issue, tune-up request, or replacement quote.
Safety script first: gas smell or carbon monoxide alarm means leave the home and call 911 or the gas utility, then page the on-call tech.
Books into ServiceTitan, Housecall Pro, Jobber, FieldEdge, or your calendar, inside your service area and time windows.
Quotes the diagnostic or trip fee, captures address, equipment age, and brand, and texts a confirmation.
Missed-call text-back within seconds when a line is busy.
Full call transcripts and recordings so you can hear what customers really ask.
Why it matters
Google Local Services Ads leads for HVAC book about 44% of the time at an average ticket around $2,110. Every one of those leads is a phone call. If yours goes to voicemail, you paid for the lead and your competitor got the job.
Pro tip
Pair the dispatcher with on-my-way texts so the job it books actually happens without a phone tag loop.
Fit for: Shops that advertise 24/7 service, owners answering the phone from a ladder, and anyone paying an answering service that can’t book.